{"id":1590,"date":"2025-10-28T12:53:32","date_gmt":"2025-10-28T12:53:32","guid":{"rendered":"https:\/\/risguard.com\/?page_id=1590"},"modified":"2025-10-28T12:54:04","modified_gmt":"2025-10-28T12:54:04","slug":"elementor-1590","status":"publish","type":"page","link":"https:\/\/risguard.com\/en\/elementor-1590\/","title":{"rendered":"Complaints and Appeals"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1590\" class=\"elementor elementor-1590\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fb8b8e e-con-full e-flex e-con e-parent\" data-id=\"5fb8b8e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;pyramids&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M761.9,44.1L643.1,27.2L333.8,98L0,3.8V0l1000,0v3.9\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-adbae10 e-flex e-con-boxed e-con e-child\" data-id=\"adbae10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb21407 elementor-widget elementor-widget-heading\" data-id=\"cb21407\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints and Appeals<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ca6197 e-flex e-con-boxed e-con e-parent\" data-id=\"6ca6197\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96e9ae2 elementor-widget elementor-widget-heading\" data-id=\"96e9ae2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints and Appeals<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b71a6d6 elementor-widget elementor-widget-text-editor\" data-id=\"b71a6d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At <strong>Risguard B.V.<\/strong> we place great value on open communication with our customers and partners. Feedback helps us to continuously improve our services.<br \/>We encourage everyone to share any complaints or concerns with us so that we can further improve our services where needed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d099e4b e-flex e-con-boxed e-con e-parent\" data-id=\"d099e4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-007ec4f elementor-widget elementor-widget-heading\" data-id=\"007ec4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints Procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08633a5 elementor-widget elementor-widget-heading\" data-id=\"08633a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What do we mean by a complaint?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58144f1 elementor-widget elementor-widget-text-editor\" data-id=\"58144f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A complaint is an expression of dissatisfaction with an aspect of our service.<br \/>This can relate to matters such as:<\/p><ul><li>the quality or execution of an assessment or audit,<\/li><li>the expertise or demeanor of an employee,<\/li><li>the communication or decision-making within a process,<\/li><li>or other parts of our processes or service.<\/li><\/ul><p>A complaint gives us the opportunity to investigate what went wrong and where we can improve.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d433d64 e-flex e-con-boxed e-con e-parent\" data-id=\"d433d64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37117d8 elementor-widget elementor-widget-heading\" data-id=\"37117d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How to file a complaint<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fac25a3 elementor-widget elementor-widget-text-editor\" data-id=\"fac25a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal\">Complaints can be submitted in writing via email: <a href=\"https:\/\/risguard-my.sharepoint.com\/personal\/alex_klimaszka_risguard_com\/Documents\/contact@risguard.com\">contact@risguard.com<\/a><\/p><p class=\"MsoNormal\">Upon receipt:<\/p><ol style=\"margin-top: 0cm;\" start=\"1\" type=\"1\"><li class=\"MsoNormal\">Registration: Your complaint will be registered in our internal system.<\/li><li class=\"MsoNormal\">Confirmation: You will receive written confirmation of receipt.<\/li><li class=\"MsoNormal\">Investigation: The complaint is being investigated by a designated employee who is not directly involved in the matter.<\/li><li class=\"MsoNormal\">Response: Within a reasonable timeframe, you will receive written feedback with our findings and any corrective actions.<\/li><\/ol><p class=\"MsoNormal\">We handle all complaints confidentially and transparently, with the goal of fair resolution and continued quality improvement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b11cdd e-flex e-con-boxed e-con e-parent\" data-id=\"9b11cdd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-87181d5 e-con-full e-flex e-con e-child\" data-id=\"87181d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46df9d3 elementor-widget elementor-widget-heading\" data-id=\"46df9d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Appeals procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b73eb3 elementor-widget elementor-widget-heading\" data-id=\"5b73eb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What is a profession?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec76ade elementor-widget elementor-widget-text-editor\" data-id=\"ec76ade\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>An appeal differs from a complaint in that it specifically relates to a decision made by Risguard.<br \/>An appeal allows customers to request a formal review of a decision.<\/p><p>You can appeal against, among other things:<\/p><ul><li>a rejection of a certification application or other judgments made by one of our team members,<\/li><li>Judgment given by one of our team members about your environment.;<\/li><li>or a third-party objection that affects your certification.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75d9437 e-flex e-con-boxed e-con e-parent\" data-id=\"75d9437\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fac05d7 e-con-full e-flex e-con e-child\" data-id=\"fac05d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db8de7e elementor-widget elementor-widget-heading\" data-id=\"db8de7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How can you appeal?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1f8d35 elementor-widget elementor-widget-text-editor\" data-id=\"a1f8d35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>An appeal can within <strong>14 days after receipt of the report<\/strong> submitted in writing by email: <a href=\"https:\/\/risguard-my.sharepoint.com\/personal\/alex_klimaszka_risguard_com\/Documents\/contact@risguard.com\">contact@risguard.com<\/a><\/p><p>The appeal should include:<\/p><ul><li>the company name (as stated in the contract),<\/li><li>the reasons for the appeal, and<\/li><li>any relevant documentation.<\/li><\/ul><p>Upon receipt:<\/p><ol><li>Registration: Your profession is registered by Risguard.<\/li><li>Acknowledgement: You will receive an acknowledgement of receipt.<\/li><li>Review: The appeal is handled by a person who was not involved in the original decision.<\/li><li>Independent Committee: If necessary, the case will be referred to an independent committee for review.<\/li><li>Decision: You will receive a written response within a specified timeframe with the outcome and any further steps.<\/li><\/ol><p>Any improvements resulting from this will be followed up through our internal improvement procedure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35ec4a3 e-flex e-con-boxed e-con e-parent\" data-id=\"35ec4a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-411f2e3 e-con-full e-flex e-con e-child\" data-id=\"411f2e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e03c4d elementor-widget elementor-widget-heading\" data-id=\"1e03c4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our promise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d776e0 elementor-widget elementor-widget-text-editor\" data-id=\"5d776e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At Risguard, we strive to take every signal seriously and treat it fairly.<br \/>Your feedback helps us refine our processes and further strengthen our service, with the aim of a long-term partnership based on trust and quality.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Klachten en Beroepen Klachten en Beroepen Bij Risguard B.V. hechten we veel waarde aan open communicatie met onze klanten en partners. Feedback helpt ons om onze dienstverlening voortdurend te verbeteren.Wij moedigen iedereen aan om klachten of bezwaren met ons te delen, zodat we onze dienstverlening verder kunnen verbeteren waar nodig. Klachtenprocedure Wat verstaan wij onder&#8230;<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-1590","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/risguard.com\/en\/wp-json\/wp\/v2\/pages\/1590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/risguard.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/risguard.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/risguard.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/risguard.com\/en\/wp-json\/wp\/v2\/comments?post=1590"}],"version-history":[{"count":7,"href":"https:\/\/risguard.com\/en\/wp-json\/wp\/v2\/pages\/1590\/revisions"}],"predecessor-version":[{"id":1597,"href":"https:\/\/risguard.com\/en\/wp-json\/wp\/v2\/pages\/1590\/revisions\/1597"}],"wp:attachment":[{"href":"https:\/\/risguard.com\/en\/wp-json\/wp\/v2\/media?parent=1590"}],"curies":[{"name":"WP","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}